Frequently asked questions
What is Swiftlink?
Swiftlink is a platform that offers the best services for Data and Airtime top-up, Cable TV subscriptions, Electricity bill payment and many other services in a more secure, swift, friendly and convenient way while keeping tracks of customer’s usage count.
How can I access Swiftlink?
By visiting www.swiftlinkng.com on any internet enabled device
What’s your working hour?
All services are available 24/7
Will your data plans work with my device?
Our Data Plans work perfectly with all internet enabled devices.
Can my data bundle be rolled-over or topped-up?
If you purchase a new data bundle before the expiry of the current one, all your previous data will be rolled over.
How long does it take to get any of the services?
We truly live by our name Swift.
How do I register?
Click Register and enter the required details requested, then you sign up.
Must I register?
You mustn’t to use services but will be needed to enjoy other features such as making payment from wallet without extra fee, keeping tracks of the services been used on our platform etc.
I forgot my password, how can I reset it?
Kindly click on reset password
How to Fund wallet?
-Make sure you are logged into your account,
To fund wallet ;
- Click on fund wallet
- Enter the amount you wish to fund which is minimum of 1500
- click on Submit
Payment options will be shown
First option is
Continue with instant funding
( this is a virtual account provisioned for only your use, it can be sterling or Rolex microfinance) you can fund it without using the website, anytime and anywhere but minimum deposit is 1500.
It is instant funding with little or no issue.
Continue with monnify (Bank transfer)
-click on it
-This generates account numbers on its own for you to fund and after funding using your mobile app or ussd,
-you go back to the site for your payment to be confirmed...
This might not be instant.
Continue with Monnify (Card)
-Click on it
- It displays where to enter your card details and generate otp which will be confirmed by monnify after you input it for your account to be debited and wallet funded
...this is usually not instant.
Continue with Paystack.
- Click on it
- Choose any of the payment options available which includes card,bank transfer,ussd and others,
For which ever one you use, Eg transfer, it displays an account number you should pay into, you can copy it out and transfer fund to using ussd or mobile app.
Once payment is successful, your wallet is funded immediately...
this is the most instant one but it has the highest gateway fee.
Tips on funding with paystack ;
Fund less than 2500 or more than 5000 for less gatewAy fee.
Are my card details safe here?
Yes, your card details are safe as payment gateway is been handled by Paystack solely.
Which cards are accepted?
Internet payment enabled Verve, Mastercard, Visa debit or credit card.
How long does it take for payment to reflect to your organization?
Once you made a successful payment, the organization gets notified immediately.
I deposited using wallet and it is yet to reflect?
Kindly contact us for possible resolve.
I made a payment but have not been credited?
This seldom happens but if it does, you can contact us so we can check the status of your payment for possible reconciliation.
I can't see my virtual account assigned to me
Kindly log out your account from the website and log it in again then click on fund wallet to see your account.
I'm told wrong number even when number is correct
Kindly ensure there are no spaces in the phone number or after the phone number.
How to buy INTERNET DATA from your wallet
Login your Swiftlink email address and password details
Once logged in,
1
-Click on Choose Service
Choose buy data
- Click on package
Choose the network you want and type... Eg AIRTEL Data
- Click on Submit
2.
- Choose the package or plan
- Enter the phone number you want the data on
Click on Submit.
3.
- Click on Pay from your wallet ( make sure to have funds in it)
The system processes your request and credit immediately.
How to buy INTERNET DATA On the website from your bank account
- LOG INTO www.swiftlinkng.com
1
-Click on Choose Service
Choose buy data
- Click on package
Choose the network you want and type... Eg AIRTEL Data
- Click on Submit
2.
- Choose the package or plan
- Enter the phone number you want the data on
Enter your email address
Click on Submit.
3.
Continue with paystack.
- Click on pay with transfer or card
- Transfer to the account number displayed to you using ussd or Bank app or enter card details.
- Then click on I have sent the money.
The system will process this if you have sent the money and your data will be credited immediately.
How can I work as an agent?
Please contact us for more info
How do I get help and even more information?
Please send an email to [email protected]